Refund Policy

Last Update: January 01, 2024

At WP Kindle, we understand that things don’t always go as planned. That’s why we offer a money-back guarantee for our Services and WP Assets. If you need to cancel your order within the specified time frame, we will refund your money according to the time frame for the specific Service or Asset you purchased. Please note that we cannot offer a refund if the money-back guarantee time frame has passed.

Process

To initiate the return process, simply provide us with a reason for cancellation along with your receipt or proof of purchase. And we will need your active payment-receiving bank account number to send you the refund amount. Once your order is canceled and your refund has been completed, we’ll email you a notification.

Issues

Once we send you the refund of the amount, we will notify you via email. If you do not receive your refund, contact your bank to investigate any potential delays. If the issue persists, reach out to our support team at [email protected], and we’ll be happy to assist you.

Custom Orders

For custom services, we require a 50% advance payment before starting work on your project. If you cancel the deal within 24 hours of placing the order, we’ll refund your full amount, excluding taxes. However, if the work has begun on your project after 24 hours, we cannot refund the 50% advance payment. Please also note that the cost of any international purchases made such as domains, hosting, themes, or plugins, will not be refunded.

Note

Please keep in mind that we can only refund the amount that we receive in our system. Any bank transaction fees or payment gateway service costs or any international purchase such as domain, hosting, themes, or plugins are non-refundable.